Returns and refunds

Because each arté artwork is custom-created and made to order, all sales are final. We do not accept returns or exchanges for buyer's remorse, changes of mind, incorrect size selection, incorrect orientation selection, or customer-provided design preferences after an order has been placed.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or materially different from what you ordered, contact us within 7 calendar days of delivery at admin@arte-create.com. Include your order number, a description of the issue, and clear photographs of the affected artwork, packaging, and shipping label where applicable. Please keep the original packaging until your claim has been reviewed.

We may request additional photographs or information to verify the issue and coordinate with our fulfillment partner. If a claim is approved, arté will, at its discretion and as permitted by applicable law, arrange a replacement at no additional cost or issue a refund when a replacement is unavailable or otherwise appropriate. You don't need to return damaged items unless we provide return instructions.

Non-returnable items

Custom-made artwork is not eligible for return simply because the customer changes their mind or is dissatisfied with a subjective aspect of the artwork that matches the order specifications and approved preview. Minor variations in color, appearance, and screen representation may occur due to differences in displays and printing processes.

Order changes and cancellations

Orders may enter production shortly after purchase. Please send requests to cancel or change an order as soon as possible. We cannot guarantee changes or cancellations once production or fulfillment has begun.

Lost or missing orders

If tracking shows your order was delivered but you can't find it, contact us promptly so we can help investigate. We'll review the available shipping information and decide the appropriate resolution in line with applicable law and our fulfillment provider's procedures.

Our commitment

arté is committed to delivering high-quality artwork and resolving legitimate order issues fairly. Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted under applicable law.